The customer support that you can get from your shared hosting provider is really important, regardless of whether you have pre-sales questions and you are not a client yet, or you've got some technical trouble with an active account. Prompt and clear info about a question or an issue will save you a lot of time and efforts, not mentioning that this is generally an indicator that you are ordering from a real website hosting provider not from a reseller. If you get a hosting account via a company that does not own its servers and it cannot access them right away, it's quite possible that you will wait for a few days in order to receive a response to your question, thus your websites may remain offline for quite some time. However, a provider which offers different ways of communication and has a tech support staff available at any time will assist you to right away and help you minimize or totally avoid any downtime and potential losses.

24/7 Customer Support in Shared Hosting

All of our shared hosting plans come with 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our services before you make an order or you are a current client and you have any question or a issue, you're able to contact us any time, including weekends and holidays. We have a number of channels to contact us - a couple of phone lines around the globe for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more complex issues or any matters that need additional time to investigate and handle. In contrast to a number of other web hosting service providers, our trouble tickets have a warranted maximum response time of only one hour, which means that whatever the trouble is, it will be resolved on time and you won't waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

You will be able to try our support services even before you purchase a semi-dedicated server account from our company since we have phone and online chat support for billing, pre-sales and general queries. Our agents will help you choose the right package or supply you with info about our servers, in order to check if the system requirements for your websites are met. In case you are an existing customer, you will also be able to get in touch with us via electronic mail or through our ticketing system, which can be accessed via the Hepsia website hosting Control Panel. We guarantee that every time you use these two ways of communication, you'll get a reply within a maximum of one hour and that’s 24/7, including weekends and official holidays. If you've used the website hosting services of other companies, even large ones, you will be able to compare the reply time due to the fact that it ordinarily takes a whole day for them to take care of a ticket.

24/7 Customer Support in VPS Servers

With our VPS web hosting plans, you won't ever need to wait for more than an hour so as to get assistance for any situation that you could encounter with the server or the software that comes pre-installed with it. We warrant this short answer time for all support tickets that you open through your billing Control Panel or email messages that you send to our tech support team. We have local telephone numbers in a number of countries globally and a live chat service where we will help you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 using the numerous methods of communication, so regardless what your question or problem is, there's always someone to assist you right away. In the event that you need assistance with third-party software, which you cannot set up or which gives you troubles, you will be able to reap the benefits of the Managed Services upgrade package that we offer with all VPS plans.

24/7 Customer Support in Dedicated Servers

With a 1 hour max answer time warranty, you will enjoy lightning-fast support when you buy a dedicated server from our company. Our customer and tech support teams are accessible 24/7/365, so every time you open a support ticket from your billing account or you send an email message regarding any issue with the server or the pre-installed software on it whatever the time of the day, you'll have an answer within one hour, even during holidays. Our ticketing system is the better option if the issue involved needs a longer period of time to be solved or in case it should be forwarded to our administrators, since it is far more convenient to keep track of the communication sent on both sides. For basic, sales and billing issues/inquiries, you are able to call us or talk to a live agent employing our chat service. If you add the Managed Services upgrade to your server plan, our admins will also help you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 as well.