Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Reply Guarantee

  • Our tech help and support staff is on–line 24/7 to reply to all your service demands. Every single ticket you send out to us shall be replied to within maximum 1 hour. If your problem calls for the aid of an administrator, we will forward the ticket to the person in charge and will inform you that the issue is being taken care of.

  • Top quality support service

  • Professional Tech Support Service

  • Our technical assistance crew will be working for you 24/7 to to attend to all assistance inquiry tickets that you submit. We offer client help and support for all packages that are installed in advance on your machine. These include our in–house built Web Site Control Panel, the chosen OS and also the server management panel (depending on the VPS type).

  • Intuitive help center

  • An Informative Help Section

  • Each section of the Web Site Control Panel that is included with no charge with your VPS provides you with an included collection of articles. You can find an array of extensive how–to articles and an array of step–by–step video training materials that demonstrate all the general site management responsibilities. You can access them by hitting the Help or Video buttons in the top right side of each Control Panel section.