Lots of persons who begin using their very first hosting account, or change companies, often have enquiries in regard to how certain operations are executed or bump into complications when setting up different things such as emails, site settings, etc. This is the reason why, many companies have compiled documentation with the most standard questions and issues so as to help their customers obtain information quickly and easily. Consequently, the help desk team members can concentrate on actual problems that given clients may be encountering, since the solution for the minor things will already be available on the World Wide Web and clients will be able to easily cope with them without touching base with the tech support team. Having in-depth documentation is quite important, especially for new customers without any prior experience whatsoever, as the web hosting service entails plenty of functions and many people can get baffled about what action to take. A good information repository can both help you do the procedures that you wish and find out how the web hosting service works as a whole.

Extensive Online Documentation in Shared Hosting

Our shared hosting plans feature a comprehensive knowledge base where you can find info about all the obstacles that you might possibly chance upon and their solutions. You can become aware of how to set up and manage an electronic mailing list, how to use an .htaccess config file, or how to continue in case the settings of your email client are accurate, but nonetheless you’re unable to send email messages, for instance. We have made every effort to be as exhaustive as possible and to cover all the available options in order to save you time and to provide you with different solutions for any problem. The knowledge base contains informative articles as well – both generic ones about the hosting service as a whole, and more specific ones, which will acquaint you with the features and functions of the Hepsia hosting Control Panel. You can find articles that are dedicated to particular functions and features in every Control Panel section, while if you would like to browse the whole article archive, you can go to the all-inclusive Help section.

Extensive Online Documentation in Semi-dedicated Servers

Our company’s semi-dedicated servers come with an extensive online article repository where you can find any information that you might need about our hosting services or about the Hepsia hosting Control Panel that we are using. We have prepared it on the basis of the feedback that we have gathered from our clients throughout the years and, hence, our articles cover particular issues that you might confront and suggest the most efficient way to solve them, for instance receiving an HTTP 500 error message or not being able to send email messages from your desktop PC even though you have the correct settings. The articles are available in each and every section of the Control Panel and you can examine them at any moment. They can help you enlarge your knowledge not only about our services, but also about the web hosting service as a whole, as they include thorough instructions and general info such as what cron jobs or file access permissions are.