A live chat is one of the ways of communication offered by some web hosting providers as a part of their support service. Determined by the supplier, the chat can be used for billing, pre-sales and/or tech assistance. This way of communication is quicker in comparison to a support ticket and it'll make it much less likely to misspell or misunderstand something in comparison to a phone call with a representative. Furthermore, when the trouble that you experience requires some time to be reviewed and taken care of, you are able to do something else in the meantime rather than just waiting, as you would have to do when you call. Also, you can employ a live chat support service totally free provided that you have world wide web accessibility even when your web hosting provider is situated in a different country and they don't have a local phone number that you can call.

Live Chat Support in Shared Hosting

We provide a live chat assistance service for all shared hosting plans that we offer and we will assist you with almost everything in real time. If you don't have an account with our company yet, we're able to provide you with more details about the plans to help you to pick the most suitable plan. If you are an existing client, we will be able to assist you with any general or billing issue and with lots of common tech problems, for instance an email address setup in a desktop email client. In case you can't phone us for some reason or you are in a country where we don't have a local telephone number, the live chat will be the best way to get in touch with us. Needless to say, some matters need additional time to investigate and test, so you'll have to open a support ticket to our technicians, however, we're able to save you time and assist you with various issues on the chat.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as a part of our services, so that when you have any kind of questions about our semi-dedicated hosting plans, you're able to speak with our customer care team at any time regardless if you have already acquired your account or not. In general, the chat service is for billing, pre-sales and general questions and troubles, yet we're able to help you with a lot of technical questions too. We can help you select the ideal package for your sites if you don't have an account yet, we can answer any kind of billing questions or concerns you may have or we can assist you with installing your new e-mail address on your computer or smartphone - all the aforementioned will be done in a timely manner because our live chat service is online all day, every day. Every time you require support, you are able to talk with a representative and save time and effort.