If you ever face a problem with your site and are unable to tackle it on your own, ask the respective hosting provider’s customer service team to help you bring the website back online. A swift solution would be the most optimal scenario, but a lot of companies respond within 24 hours or even more, all the more so if you’re working with a reseller. Even if the problem can be sorted out without much difficulty, your site may not function correctly or it may not be accessible whatsoever for a longer time interval, so you may lose potential customers since it’s rather unlikely that anyone would ever revisit an inoperational site. With this in mind, you need to make certain not only that you can touch base with your hosting company, but also that they can respond and help you in a timely fashion. If an application update does not go as planned or if you erase something accidentally, for example, the site must be restored speedily so as to prevent elongated unavailability.

One-Hour Response Guarantee in Shared Hosting

If you are using one of our shared hosting plans and you have an inquiry or chance upon a problem, you can touch base with us 24-7-365 by opening a tech support ticket or by writing an email and we’ll make sure that you have a response in no more than 60 minutes. If the issue can be sorted out, we will do it before we reply, whilst if there’s something that you need to do on your end, we’ll provide you with all the required info – what settings to check, what workable solutions to try, and so on. Usually, you’ll get a reply within less than half an hour, which goes to say that waiting for hours on end or even for more than 1 day to get assistance is something impossible. Our sixty-minute response time guarantee applies to any question that you might have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer support engineers are available at all times and they’ll reply to any support ticket that you post through your hosting Control Panel within less than 1 hour. The response time is guaranteed regardless of whether you’ve got a general query regarding your semi-dedicated server or you chance upon a problem and for most issues you won’t have to wait even that long. No matter what the essence of the issue is or what time it is, we’ll be there to help you out, as we’re available 24/7 to cope with any billing, technical or general issue. In case you get in touch with us about anything that is within our capacity, we’ll sort it out before we reply, so you will not have to wait for hours or days while the problem lingers. In case there is something that you need to do on your end, we’ll supply you with the required info – what possible solutions to try out, what actions to take, etc.